Insurance claims
Get in touch with us before you call your insurer.
You may be entitled to more than you know.
We can help you lodge the claim and deal with the assessor.
We've dealt with most major insurers for more than 25 years and can help you lodge the claim and deal with the assessor. Whether it's major panel work or a small touch-up, we'll point you in the right direction.
What happens next
A clear path from accident to repair.
- Call us first.Tell us what happened and whether the bike is rideable.
- We inspect the bike.We look at the damage and talk through repair options.
- We help with the claim.We can help you lodge it and deal with the assessor.
- We repair it properly.Your bike gets repaired and safety inspected before handover.
Insurance FAQ
Can I choose my own repairer?
Your insurer can't choose your repairer. You can.
Do I need to pay an excess?
Excess depends on your policy and claim. We can talk you through the next step.
Are courtesy bikes available?
Courtesy bikes are available for third-party accidents.
How long will repairs take?
Timeframes depend on the damage, parts and assessor process. We will give you a clear idea once we inspect the bike.
Will the repair be under warranty?
We use genuine parts only and repair rather than replace where possible while keeping the bike roadworthy and under manufacturer warranty.